Frequently asked questions

Do you offer free shipping?

We currently offer free shipping for all orders over 100$.

Is it possible to ship out with other orders that I ordered separately?

If you order with the same 'Name' and several orders, then we can help you to ship out once.

What shipping method do you use?

We do ship worldwide via Korea Post EMS.

I would like to refund/return my order?

No, returns or refunds are only accepted for damaged items. Please send a photo and details for review.

Do you offer private label services?

Yes, we provide full private label solutions tailored to your brand.

IWhat is your minimum order quantity (MOQ)?

Our MOQ depends on the product, but we offer flexible options for small and large orders.

Can you customize formulas?

Yes, we can develop custom formulas based on your requirements.

Do you provide samples before bulk orders?

Yes, samples are available upon request.

How long does production take?

Production usually takes 2–6 weeks depending on the order size and customization.

What payment methods do you accept?

We accept bank transfers and other secure payment methods.